Piedmont
Center
for
Mental Health Services
CLIENT
ADVOCACY PROGRAM
Grievance and
Appeal Procedures
The
purpose of the Client Advocacy Program is to :
prevent rights violations and advocate for the provision of quality care in a humane environment, and
review, investigate and resolve rights complaints or issues.
If
you make a complaint, an assigned advocate will interview the person served,
staff or others as necessary and review records, documents or policies.
The advocate will then attempt to negotiate a satisfactory result on
behalf of the person served.
If
you feel that your rights are being violated, you should talk to your case
manager first. If you are unable to
get the matter resolved, you may register a complaint with the Center’s
advocate.
(864)
963-3421
or
Toll
Free: (866) 963-3421
E-Mail
Address:
MMD43@scdmh.org
If
you are not satisfied with the results that you and the advocate achieve, your
complaint will be brought to the attention of the Center Director, who will
attempt to resolve the complaint to your satisfaction.
You
may, also, contact the Client Advocacy Program at the South Carolina Department
of Mental Health.
SC
Department of Mental Health
Client
Advocacy Program
(803)
734-7740
Toll
Free: (866) 300-7740
TTY
(866) 575-0347
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